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Former Member
May 07, 2012 at 09:00 PM

Team Viewer upgrade issue from 7.0 to 7.3

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Hello all:


We are upgrading our MSS from 7.0 to 7.3 and we migrated all the content from 7.0 to 7.3.

Issue is all our cusotm webdynpro stuff is working, but team viewer page is giving below error.

Cannot process an HTTP request to servlet [prt] in [irj] web application.
[EXCEPTION]
java.lang.NoClassDefFoundError: com/sap/pct/hcm/util/Util
at com.sap.pct.hcm.orgmanagementeventing.CKey.retrieve(CKey.java:452)
at com.sap.pct.hcm.teamviewer.TeamViewerPage.getJSCodeCheckCookie(TeamViewerPage.java:825)
at com.sap.pct.hcm.teamviewer.TeamViewerPage.getJSCodeOnLoad(TeamViewerPage.java:906)
at com.sap.pct.hcm.teamviewer.TeamViewerPage.getJavaScriptCode(TeamViewerPage.java:754)
at com.sap.pct.hcm.teamviewer.TeamViewerPage.doProcessBeforeOutput(TeamViewerPage.java:468)
at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:114)
at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:213)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:229)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
at com.sap.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:206)
at com.sap.portal.prt.pom.PortalNode.service(PortalNode.java:588)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:233)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:520)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:201)
at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)

Could some one please help with this.

Appreciate all your help.

Thanks and regards,

Ratna.