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Former Member
May 01, 2012 at 10:19 AM

Shopping Cart requisitioner receives the 'alert' work item 'From' the buyer instead of 'From' the Finance manager that rejected the purchase order


Hi Experts!

Iam working in SRM 7.0, extended classic scenario. Iam very much new to SRM WF (Process controlled) .

As per our business requirement, when ever an approver (Say Finance manager) rejects a PO, that time the Shopping cart requistioner should receive an alert from Finance manager, but here the issue is Shopping cart requistioner is receiving an alert from buyer instead of from the finance manager who rejected the PO.

Here are the steps we followed to create a PO ;

1) Requistioner created a Shopping Cart.But Source of supply not assigned

2) This Shopping Cart went to sourcing cockpit and here buyer assigned the supplier detials and created a PO.

3) This PO went for approvals and at this point finance manager rejected the PO.

4) Now the alert to Alter/Adjust the document is expected from Finance manager to SC requistioner. But here in this case alert is coming from buyer.

If any one of you have come across this issue, request you to please help.

Thanks in advance!