We're getting an error, "No characteristic value combinations exist for the selected data" for material 1370402.
When reviewing its info structure, however, it is clear that there is a hierarchy properly setup. Plus other users can access the material without any issues.
We've already run a trace for the user having the issue, and we don't see any problems in security or authorizations.
Does anyone know of a specific-user setting that might be causing this?
Thanks so much for any help,