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CRM service orders without Internal Orders


We are on SAP ECC 6. We are in the process of implementing CRM for sale of services. Invoicing will be done from CRM. Since we are in the retail scenario, we have created a one-time customer for each service center. Customers from CRM will be tagged to these customers based on the service center from which the service order is received. Each service center has been created as a cost & profit center in SAP ECC.

We have been told that if we need to have service orders, then Internal orders will get created by default for each service order created. However, the client does not want to do costing based on Internal orders. Is there a way of configuring without creation of FICO internal orders?



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  • author's profile photo Former Member
    Former Member
    Posted on May 03, 2012 at 07:44 AM

    Hi Experts,

    Request your advice.



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    • Former Member

      Hi Sangeeta

      Please provide following info to understand the scenario

      1. As you mentioned you are implemneting sale of services.When exactly you are creating service order .

      can you explain the process flow .

      2.Are you doing any logistic integration with your service order

      3. Are you creating confirmation as follow up of service order to book time and cost.

      4. When you say invoicing in CRM. Do you mean invoicing of services provided ?



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