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Former Member
Apr 30, 2012 at 12:47 PM

CRM service orders without Internal Orders



We are on SAP ECC 6. We are in the process of implementing CRM for sale of services. Invoicing will be done from CRM. Since we are in the retail scenario, we have created a one-time customer for each service center. Customers from CRM will be tagged to these customers based on the service center from which the service order is received. Each service center has been created as a cost & profit center in SAP ECC.

We have been told that if we need to have service orders, then Internal orders will get created by default for each service order created. However, the client does not want to do costing based on Internal orders. Is there a way of configuring without creation of FICO internal orders?