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Former Member
Apr 30, 2012 at 06:23 AM

The email is sent twice when I save the service desk message

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Hi Guys,

Need you help to resolve below issue.

The email is sent twice when I save the service desk message though condition is not defined for that action.

Solution manager version 7.0 Ehp1

Basis/Abap 701 level 07

BBPCRM 500 level 17

Automatic email should be sent based on below condition.

User status Email to Team

1. To be approved Approve Team

2. To be implemented Implementation Team

3. Implemented Requestor Team

But.....

1. When user status changed to "To be Approved" email is sent to "Approver Team" which is correct.

2. When user status changed to "To be implemented" email is sent to "Implementation team" and "Approver Team" which is not correct.

3. When user status changed to "Implemented" email is sent to "Requestor Team" as well as "Implementation Team" which is not correct.

Action definition and condition configuration is as per SAP standard. Only one mail should be sent based on defined condition.

Appreciate your help in this.

Thanks,

Umesh..