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Former Member

SAP Hybris C4C integration with Outlook 2016

Dear all,

do you have experience in the C4C integration with Outlook 2016?

I tested the integration of contacts, visits and emails with Outlook 2010/2013 and everything seems fine, but the integration with the Outlook2016 is totally not working (no contacts downloaded in outlook, no visit sync in either way, ...)

Thank you for your support,

Best regards,


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1 Answer

  • Best Answer
    Jan 09, 2017 at 06:07 PM

    Can you please clarify us as in how are you trying to achieve this.

    The contact available in Appointment is not Synchronized to Outlook and there

    In case if it is from Tools-->SAP CRM on Demand settings and after pressing Download Contacts.

    There could be one of the following reasons for the errors that you are receiving.

    1. You have not enabled the Outlook Integration option in your Business Configuration scoping.

    2. You have not maintained the correct Email ID in Company Address Book.

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