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Former Member
Apr 23, 2012 at 07:50 PM

AC10: Critical Action Alerts not sending email

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HI everyone:

We have set up our critical action alerts. We have created a couple of custom critical action functions and risks and assigned risk owners to the critical action risk.

We have scheduled the following jobs:

GRAC_ACTION_USAGE_SYNC

GRAC_ALERT_GENERATION.

When we go into the NWBC screen to view the alerts, the alert data is being generated successfully online.

However, an "alert email notification" is not going out to the risk owner. The risk owner has their email address populated on their user master record (they receive emails for Firefighter so that is working fine). We have reviewed the config parameters and don't see anything related to alerts?

Does anyone know why we might not be receiving alert emails??


Thanks!

Margaret