on 04-23-2012 8:50 PM
HI everyone:
We have set up our critical action alerts. We have created a couple of custom critical action functions and risks and assigned risk owners to the critical action risk.
We have scheduled the following jobs:
GRAC_ACTION_USAGE_SYNC
GRAC_ALERT_GENERATION.
When we go into the NWBC screen to view the alerts, the alert data is being generated successfully online.
However, an "alert email notification" is not going out to the risk owner. The risk owner has their email address populated on their user master record (they receive emails for Firefighter so that is working fine). We have reviewed the config parameters and don't see anything related to alerts?
Does anyone know why we might not be receiving alert emails??
Thanks!
Margaret
Hi Margaret,
The only option I know to send notifications is in GRAC_ALERT_GENERATION, Check box "Send Notification". Are the alert mails generated for Standard Critical Risks?
Regards,
Ajesh.
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HI Ajesh:
Yes, the box for "Send Notification" is selected in our variant. (it actually defaults).
We are only trying to alert on our custom critical action functions/risks since we have a specific list of tcodes that we are concerned with.
We are going to continue debugging....will post what we find.
Margaret
HI Maeve:
We have had an OSS note open to SAP for about a month now. We found the issue. Our own ABAP developer debugged the issue, and it is because there is a missing "commit work" statement that would tell the program to send the email. (we tested it and put in the statement, then it worked - but we removed it because we didn't want to change SAP code).
SAP said that it works on their end, so now they are going to come into our system to check our code. I will post the solution if/when SAP provides it.
Thanks,
Margaret
HI Maeve:
We already had those 2 notes and it didn't work. So, SAP issued us 1728869 to fix the missing "commit work" statment which was missing from the code.
Now we are receiving the emails....but the variable data is not coming through.....this is what we get:
Dear User,
This email serves as notification that alerts have been generated
forthe following risks:
%VARIABLE%
Kind Regards,
Access Control
Administrator
So....we are waiting for SAP OSS to investigate the 2nd part of the issue - almost there!! Is the content of your alert emails coming through ok?
Thanks,
Margaret
HI Claudio:
Our developers have discovered an issue with the code, and we have provided this information to SAP OSS. SAP OSS is developing new code to fix the issue currently and we are just waiting for them to respond. I will post the OSS note number once we receive it from SAP OSS.
Thanks,
Margaret
HI:
Here is the solution from SAP OSS. We implemented it and it works great.
OSS NOTE: 1728869.
If you have already implemented this note to fix the email send issue, first unimplement it and then
re-implement.
Then...you will receive the alert emails which have the correct content!!
Hope this helps,
Margaret
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