License Manager prompts after install

[Former Member]

After installing Crystal with minimal options, I still continually get the LM prompt asking for more keys. I don't have additional keys so choosing OK or CANCEL immediately closes Crystal.

What would be the fix to this?

I'm using Windows 7-64bit. Installed using "Run As Admin", turned off AV & FW during install. Crystal 2011 and I downloaded the code directly from http://downloads.businessobjects.com/akdlm/crystalreports/51041020.ZIP

[Former Member · Accepted solution]

Hi Micheal,

I think this a problem with license key. So test the issue with temparary license key.

You can get the temparary license key from supprot portal under 'keys& Requests' tab.

--Naga.

[Former Member · Accepted solution]

Thanks Naga, that worked!!

But now I'm scratching my head because I have a purchased upgrade key that doesn't work??

[Former Member · Accepted solution]

Hi Michael,

you can contact your accounts manager regarding this license.

--Naga