Customer recieves monthly bill instead of quarterly.

[Former Member]

Hi All,

I have a strange situation in which the customer recieves monthly bill instead of quarterly bill.

THe payment type was automatic payment before It failed as a result automatic payment is removed and now customer gets monthly bill. 

From where can  I check whether the bill before automatic payment failure is monthly or quarterly ?

Is there any settings required in SPRO ?

Has any one come accross such situation ?

Thanks inAdvance,

With Regards,

Haresh Lathia

[ivor_martin]

Hi,

If you wish to check if a previous bill was monthly or quarterly, double-click on the previous invoice, and then on the contract, then on Installation.

In your case, the Installation should  a time-slice on it (with a new Meter Reading Unit of monthly, and a previous meter reading unit of Quarterly).

I am assuming by "Automatic payment", you mean Direct Debit (Pre-Authorised payment). This would mean that in your case, the Payment Method on Contract Account has been removed.

To check the history of the Payment Method on the Contract Account, double click on the Contract Account, then (with cursor on Payment method field) go into menu path Extras->Field changes or Account changes.

Its quite possible this has been caused by a Returned(rejected) payment.

Check the Returns History (transaction FPM4) for the Contract Account. Via Return Reason configuration, you can remove/delte  a Payment Method when a payment is rejected.

The meter reading unit change is not configurable  and might have been done manually by a user, but could also have been  done via an FI-CA Returns Event (program logic).

I hope this helps.

Regards,

Ivor M.