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Former Member
Apr 18, 2012 at 01:26 PM

Create a support message from a CRM system (web UI) like the ECC



We implemented the incident management in solman 7.1 and now we can open tickets from our ECC system by clicking on the SAP icon or by going to the menu and press on Help-> Create support message.

We want to support also our CRM system but I can't see where the user can press on SAP icon or press on Help-> Create support message.

Is it there?

Can anyone help me?

If you know the answer please attach a screen shot so i can see where it should be thanks.

Best regards,

Lior Grinberg