Not able to cancel the Incoming payment

[Former Member]

Dear All,

I have added AR down payment request and processed incoming payment also. but now i want to cancel the incoming payment but system not allowing me.

Please help.

Regards

Aarati Kollur

[former_member186095]

Hi,

it is because the DP request have been used in some a/r invoices or one a/r invoice.

So, you must search the a/r invoice and cancel it. So that you can cancel the payment of DP.

You can use a/r credit memo to cancel the invoice. It is easy to search it. You can use query.

JimM

[Former Member]

Hi,

There is no A/R invoice posted against A/R down payment. Only incoming payment posted.

Thanks,

Aarati

[Former Member]

Hi Aarati......

Have you made any Manual reconciliation?

If yes then cancel it forst and then try to cancel Incoming Payment....

Regards,

Rahul

[K_Pauquet]

Hi Aarati,

you could check what documents/journals are linked to the transaction by looking at the relationship map. If there is a dependent document, you need to cancel/reverse that before you will be able to cancel the payment itself.

Go to the DPR, right-click in the header & select Link/Relationship map. Explore the document & journal trees.

All the best,

Kerstin

[Former Member]

Dear Aarati,

Have you canceled the deposit before canceling the incoming payment?

Thanks,

Gordon

[Former Member]

Dear Gordon,

There is no deposit posted against this incoming payment yet.