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Former Member
Apr 17, 2012 at 03:50 AM

Support Message template in Solution Manager 7.1

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Solution Manager 7.1 Experts,

Can anyone advise if it's now possible to create a Support Message template in the new ITSM version, so that incident-related information is captured as per a set format?

[An earlier thread in 2010 indicated this wasn't the case, and was wondering if functionality had been enhanced]

Thanks.

Darryl Michael