Number Range leading practice for Incidents, Problems, Knowledge Articles

[Former Member]

Hi Experts,

We're currently implementing Incident , Problem & Knowledge Management [i.e. via crm_ui] as part of our SolMan 7.1 upgrade. My question is: what are leading practices for designating number ranges for each of these?

Should we (a) start with '000000001', (b) start each type with a different initial # e.g. Incidents '100000001'/ Problems '2000000001' etc, (c) or stay with our current series for RFCs & Change Types that all start with '8...'?

Your insights would be much appreciated.

Darryl Michael

[Former Member · Accepted solution]

Hi,

may i knw after the upgrade, have you done again the solman_Setup, if you done this, all the needed and most basic configuration done automatically. Number range thing done on System prepartion step 3. 3 Post Process

if you done this system set as starts with '8', but you can set any as your wish.

you can set as starts with '0'. it never be an issue, since the purpose setting number range is only to record a incident by unique identification number.

please refer this note also Note 1576472 - ST 710: Message Creation fails with error B~013

Thanks

Jansi