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the name in workflow notification email in outlook is wrong

Dear Friends,

Please help on the issue I am facing. we are using SAP workflow in purchase order release. the notification will be sent to MS outlook mail box of the SAP user. However the receipt name in the outlook email is totally wrong and it seems another person. I can tell that the email address is correct since user can receive the notification. Please help to tell me which settings I should check to correct it.

in the workflow step of Send Mail the mail content is designed like this.

Dear &WORKITEM.CREATEDBYUSER.NAME&<(>,<)>

Please kindly be notified that Purchase Order&PURCHASEORDER.PURCHASEORDER&

has been Fully approved by approver &ZAPPROVERNAME& .

....

thanks in advance for the help.

Alex

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3 Answers

  • Dec 28, 2016 at 10:12 AM

    Hi

    What kind of name do you have in the MS Outlook ? Do you have the parameters as displayed above or something else ?

    Cheers

    Stephane

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  • Dec 28, 2016 at 01:29 PM

    Hi,

    The name comes from the data in SU01. So please check the values there and if they are correct.

    Kind regards, Rob Dielemans

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  • Jan 01, 2017 at 06:36 PM

    Hi,

    Please check the First Name and Last Name of the user from SU3 transaction under Address Tab. If there is any Org Structure define then probably there is a chance to fetch the detail from HR info system. In this case check the PA0002 table from SE16 can also have the personal detail of the Employee or user.

    Thanks, Pavan

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