CONFIGURATION STEPS FOR CREATING SUPPORT MESSAGE IN ECC IDES

Hi gurus

My task is to create a support message in ECC IDES and it will store on SOLMAN IDES.

Will anyone explain me wat are all the basic steps needed in configuration to create support message in ECC 6.0 IDES

I tried to create a support message in ECC IDES.but i shows

"Because of error 513, no message was created in Support Desk System"

error.Kindly assist me wat steps i have to do in ECC system and solman system

thanks in advance