Error while refreshing deski reports from InfoView

Hi All,

We are having the following error message while refreshing deski reports from Infoview:

"Your request could not be completed because a failure occurred while
the report was being processed. Please contact your system
administrator. [RCIRAS0546]”

At BOE server side…the log error is as follows. No extra info is
included:

“kbolapp.cpp:1239:virtual BOResult BOLApp::OpenDocument(const CHAR*,
BOOpenDocStructure&, BOString&, BOString&, BOString&): TraceLog message
1
2012/04/10 20:57:44.222|>>|E| |17012|1499114384|
|||||||||||||||Document not yet opentd - open it”

Our reporting datasource db (MySQL) is in the same BOE server.

Could you please help in determine the root cause of this issue?

Regards