Error while refreshing deski reports from InfoView

[former_member189462]

Hi All,

We are having the following error message while refreshing deski reports from Infoview:

"Your request could not be completed because a failure occurred while
the report was being processed. Please contact your system
administrator. [RCIRAS0546]”

At BOE server side…the log error is as follows. No extra info is
included:

“kbolapp.cpp:1239:virtual BOResult BOLApp::OpenDocument(const CHAR*,
BOOpenDocStructure&, BOString&, BOString&, BOString&): TraceLog message
1
2012/04/10 20:57:44.222|>>|E| |17012|1499114384|
|||||||||||||||Document not yet opentd - open it”

Our reporting datasource db (MySQL) is in the same BOE server.

Could you please help in determine the root cause of this issue?

Regards

[Henry_Banks]

Hi,

Are you able to search in the knowledge base on service market place?

there are lots of articles / notes with this error text, for example:
 
1690013 - Error: “Your request could not be completed because a failure occurred while the report was being processed. Please contact your system administrator.[RCIRAS0546]” While refreshing Desktop Intelligence(DeskI) report through InfoView in BOE XI 3.1.

1525485 - Error RCIRAS0546 when trying to schedule a DeskI Report  

 
1525472 - Some deski reports failing with RCIRAS0546 error  

1463195 - Unable to refresh Desktop Intelligence document in Infoview 

Regards,
H

[former_member189462]

Hi Henry,

You are right; I was able to find different notes with regards to this issue.

Thanks