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Former Member
Apr 11, 2012 at 12:21 AM

Adding SLA Determination Procedure to Transaction Type

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Hello Friends,

Can someone tell me how to Add an SLA Determination Procedure to Custom/Default Transaction Type?

I'm new to CRM, this could be a very basic question, but 'm stuck while doing some practice during Multilevel Categorization for SLAs.

Appreciate your help for guiding me.

Ram