Web UI screen hanged.

[Former Member]

When I am working in CRM Web UI  in Marketing under "E - Mail : Incoming Survey Campaign Automation" Page

and using only Standard Functionality without any Customization, My UI screen gets hanged and not a single button

or Standard Tab is responding  over the page.

Error Massage :  URI: http:(Local Host server Name)/sap(bD1FTiZjPTEwMCZpPTEmZT1SVTFKVTBoU1FWTklYMTlmTWw5Zk16QmZBRkJXd0FBSUh1R2c5UFRJM3ZhSDlnJTNkJTNk)/bc/bsp/sap/crm_ui_frame/bspwdapplication.do?wcf-request-ticket=558E02033B4885BCB97ADBA0FE253AE8

[former_member189549 · Accepted solution]

Hello Semwai,

As Mauro said, I have to add this;

Please check note 1358871 (no need to implement) as it provides information regarding IE8, it mentions that IE8 should work in compatibility mode.

Please check the following browser settings to be done on the browser as per note 1358871.

"Running IE8 in standard mode is not supported in releases prior to WEBCUIF 7.0 EhP1. To enable the Compatibility View setting, select
"Tools: Compatibility View Settings" from IE8's menu bar and add the CRM server(s) to the list."

Please implement the changes and retest the issue.

thanks

Willie

[Former Member · Accepted solution]

Hi Willie,

Thanks, for replying I have tried this but it is not working with this approach .

The Error in Web UI Screen I am getting is....

URI: http:(Local Host server Name)/sap(bD1FTiZjPTEwMCZpPTEmZT1SVTFKVTBoU1FWTklYMTlmTWw5Zk16QmZBRkJXd0FBSUh1R2c5UFRJM3ZhSDlnJTNkJTNk)/bc/bsp/sap/crm_ui_frame/bspwdapplication.do?wcf-request-ticket=558E02033B4885BCB97ADBA0FE253AE8

and screen still hanged.

[former_member189549 · Accepted solution]

Hello Semwal,

Please review note 19466, remember that to update your kernel completely, you have to download

patches from both directories. I would recommend upgrading to the latest ITS 720 Kernel

Disp+Work Patchlevel 122  available from the SAP Service Marketplace. Check also note  1611466.

thanks

Willie

[Former Member · Accepted solution]

Hi Willie,

I have gone through with the above note's and our Basis Team Updated Kernel,

but it is not working with this approach .

Somnath Semwal

[former_member189549 · Accepted solution]

Hi Semwal,

I will update you later on.

thanks and regards,

Willie

[Former Member · Accepted solution]

Hi Willie,

Thanks for your reply.

I'll be waiting for your update.

Regard's

Somnath Semwal

[former_member189549 · Accepted solution]

Hello Sommath,

Is it possible for you to attach the screenshot?

thanks

Willie

[Former Member · Accepted solution]

Hi Willie,

I have attached  the screenshot's for your convenience.

one with error message and second one without error message in which no buttons are responding.

Regard's

Somnath Semwal

[former_member189549 · Accepted solution]

Hello Somath,

Please try this in your internet settings;

1.Open Internet Explorer  >Tools  >Internet Options  >Advanced tab
2.Under Browsing click to select the Disable script debugging (Internet Explorer) and Disable script debugging (Other) check boxes, and then click to clear the Display a notification about every script
error check box. Save the settings and restart IE and test the issue.

If the above does not help please try the following

-Stop if any Antivirus software is running and test the issue
-Set your Internet Explorer Security settings to Default. You do this again in the Internet Explorer Tools menu, Internet Options, Security tab, and click Default Level.
-Delete your Internet Explorer temporary files and cookies and history. Internet Options, General tab.

Please check also  Microsoft KB article for the mentioned behaviour (http://support.microsoft.com/kb/308260).

thanks

willie

[Former Member · Accepted solution]

Hi Willie,

Thanks for your reply, I have applied all above approaches given by you,

but the issue still remain same.

I have added 2 screenshot's for you, Please have a look.

Thanks & Regard,

Somnath Semwal

[Former Member · Accepted solution]

Thank you all.

issue is resolved now.

Thanks & Regards,

Somnath Semwal

[VishnAndr · Accepted solution]

Somnath,

could you please share the solution with others ?

[Former Member · Accepted solution]

check the MIME object for the corresponding Component and delete the duplicate values from there.

now install related objects also activate related Services.

Regards,

Somnath Semwal.

[Former Member · Accepted solution]

Hi Somnath,

We have recently upgraded our CRM system from .0 to 7.0. I am currently facing an issue with CRM 7.0 WebUI where I am trying to click on the URL link attached to the activity.When I Click on any URL to open. The link does not open and we get a javascript:void(0) error on the screen.  This error is similar to what you attached.

This issue happens when I access WebUI from client network as well as outside network. Look at the table below with browser descriptions.

Browser	In   Network	Out   of Network
IE8	Does not work	Does not work
IE9	Works if you click on the link, go back to home screen, come back to   activity and click again.	Does not work
IE10	Works	Does not work

Can you please help ?

[Former Member · Accepted solution]

Hi Chetan,

Use the Trace to find out the exact service and activate that service this will resolve your issue and you will be able to run your UI in any version of IE.

[Former Member]

Hanging or blinking?

Try to switch internet explorer to IE7 compatibility