We are facing an issue when selecting a request approver in case of a user unlock / user lock request.
In this case no roles are selected so we want to use some fields on request header level to define the request approver.
We tried to create a BRF+ rule based on the functional area field, but the rule runs into errors. We also tried to use the user group field, but ran also into errors.
What field do you recommend to use in this case (preferably a lookup field) to define the correct approver on header level?
Thanks for your help!