on 04-05-2012 7:37 PM
Hello!
We have configured Incident Management (Solution Manager 7.1 SP4) and can already create messages via CRM_UI.
When we try to access or process the message via SOLMAN_WORKCENTER --> Incident Management the message will be opened with separate window and we get the following error:
When I try to see some messages via "Fast Display Message" I get the following error:
Details No access for action Display of object type Incident (AIC_OB_INCIDENT)
Quesitons:
Is it possible to process messages via SOLMAN_WORKCENTER with Solution Manager 7.1?
Which customizing settings do we need/miss?
kind regards
Hi, Solman Expert.
Solman Expert wrote:
:
Is it possible to process messages via SOLMAN_WORKCENTER with Solution Manager 7.1?
Yes it is still possible to process messages via solman_workcenter in SM 7.1
Solman Expert wrote:
Which customizing settings do we need/miss?
Please check all authorizations for message processing in solman_workcenter due to security guide
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Many thanks!
When we try to access or process the message via SOLMAN_WORKCENTER --> Incident Management the message will be opened with separate window and we get the following error:
Details No access for action Display of object type Incident (AIC_OB_INCIDENT)
Hi
Have you assigned the authorization roles to the user
is it coming for a particular user or for all users of the system
Please check the security guide for incident management roles like
SAP_SMWORK_BASIC_INCIDENT
SAP_SMWORK_INCIDENT_MAN
etc as per your requirement and assign the users in addition to business role SOLMANPRO which is required for CRM_UI
hope it helps
regards
prakhar
You should look at the new transaction type SMIN mentioned in the configuration guide for Incident Management (Service Desk) at this wiki link:
http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM
You should still be able to use SOLMAN_WorkCenter to process outstanding / open incidents/tickets with old tran type SLFN
Regards,
Tammy
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
87 | |
23 | |
11 | |
9 | |
8 | |
5 | |
5 | |
5 | |
5 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.