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Message Processing via SOLMAN_WORKCENTER

Former Member
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Hello!
We have configured Incident Management (Solution Manager 7.1 SP4) and can already create messages via CRM_UI.

When we try to access or process the message via SOLMAN_WORKCENTER --> Incident Management the message will be opened with separate window and we get the following error:

When I try to see some messages via "Fast Display Message" I get the following error:

Details No access for action Display of object type Incident (AIC_OB_INCIDENT)

Quesitons:

Is it possible to process messages via SOLMAN_WORKCENTER with Solution Manager 7.1?
Which customizing settings do we need/miss?

kind regards

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi, Solman Expert.

Solman Expert wrote:

:

Is it possible to process messages via SOLMAN_WORKCENTER with Solution Manager 7.1?

Yes it is still possible to process messages via solman_workcenter in SM 7.1

Solman Expert wrote:

Which customizing settings do we need/miss?

Please check all authorizations for message processing in solman_workcenter due to security guide

Former Member
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Many thanks!

When we try to access or process the message via SOLMAN_WORKCENTER --> Incident Management the message will be opened with separate window and we get the following error:

Details No access for action Display of object type Incident (AIC_OB_INCIDENT)

prakhar_saxena
Active Contributor
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Hi

Have you assigned the authorization roles to the user

is it coming for a particular user or for all users of the system

Please check the security guide for incident management roles like

SAP_SMWORK_BASIC_INCIDENT

SAP_SMWORK_INCIDENT_MAN

etc as per your requirement and assign the users in addition to business role SOLMANPRO which is required for CRM_UI

hope it helps

regards

prakhar

Former Member
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Hi!

Many thanks!

Of course, I assigned these roles to the users.

Also the business role SOLMANPRO (ZSOLMANPRO) was assigned to users, otherwise I could see the messages via CRM_UI.

The problem still is the access to the messages from tcode SOLMAN_WORKCENTER.

Former Member
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Hello,

please check OSS note

1855962 - Solution Manager: How to Enable Direct Links to Expert Mode in Workcenter for users?

So you can use TX CRMD_ORDER to access the "old" workcenter messages.

Reward points if helpful.

Best regards

Marco

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hi

it worked for me when i assigned the role SOLMANPRO (ZSOLMANPRO) at

SU01>PARAMETER TAB >

PARAMETER ID>CRM_UI_PROFILE

PARAMETER VALUE>SOLMANPRO

save the changes and retry

thanks

elizabeth

TammyPowlas
Active Contributor
0 Kudos

You should look at the new transaction type SMIN mentioned in the configuration guide for Incident Management (Service Desk) at this wiki link:

http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM

You should still be able to use SOLMAN_WorkCenter to process outstanding / open incidents/tickets with old tran type SLFN

Regards,

Tammy