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Service Desk: Sending mails to creator and support team in Solman 7.1

MichaelGreulich
Explorer
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Dear SAP experts,

I'm trying to configure a service desk on Solution Manager 7.1. Support team determination is done by BRFplus, this works fine. Now I want to send an email, if the ticket status is changing (or a new ticket is created).

I tried to change ZMIN_STD_MAIL, ZMIN_STD_MAIL_PROCESSOR, ZMIN_STD_MAIL_WATCHLIST and ZMIN_STD_FIND_TEAM_SEND_EMAIL but I couldn't send a single mail with these. I guess the problem might be BUS2000223?

Did anyone experience the same problems?

Thank you for helping,

Michael

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi,

in this case you need to configure the start condition for triggering the action, Make sure you select schedule condition automatic at action level., please search in SCN on sending email from service desk.

MichaelGreulich
Explorer
0 Kudos

Hi,

that is what I did, I searched the SDN to find a solution. I created start conditions with the new BUS2000223, but no action was triggered.

What exectly do you mean with schedule condition automatic at action level?

Best regards,

Michael

Former Member
0 Kudos

hi,

hope you are following the guide

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/30bfb120-d4fa-2d10-7389-fadeee222...

regarding schedule automatic , go to action definition, under action setting, schedule automatic check the below

Thanks

Jansi

Answers (0)