on 04-05-2012 3:13 PM
Dear SAP experts,
I'm trying to configure a service desk on Solution Manager 7.1. Support team determination is done by BRFplus, this works fine. Now I want to send an email, if the ticket status is changing (or a new ticket is created).
I tried to change ZMIN_STD_MAIL, ZMIN_STD_MAIL_PROCESSOR, ZMIN_STD_MAIL_WATCHLIST and ZMIN_STD_FIND_TEAM_SEND_EMAIL but I couldn't send a single mail with these. I guess the problem might be BUS2000223?
Did anyone experience the same problems?
Thank you for helping,
Michael
Hi,
in this case you need to configure the start condition for triggering the action, Make sure you select schedule condition automatic at action level., please search in SCN on sending email from service desk.
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hi,
hope you are following the guide
regarding schedule automatic , go to action definition, under action setting, schedule automatic check the below
Thanks
Jansi
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