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Former Member
Apr 02, 2012 at 01:23 PM

Alert (Intent Driven Interaction) not displayed in IC web client



I have configured alerts in CRM system (Intent Driven Interaction) but it is not showing up in web UI.

I did every single step but it is not working out. I am using CRM 7.0, release 701, level 0007. I noticed that SAP has modified component CRMCMP_IC_FRAME in this version & have introduced a new class CL_CRM_IC_POLLFREE_UTIL. My configuration is triggering the services properly & filling the desired alert using method ADD_ALERT of this class but somehow the view HiddenView.htm of component CRMCMP_IC_FRAME is failing to show the triggered alert in alert area on web ui.

Any ida, why?

Thanks in advace,