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Former Member
Apr 02, 2012 at 01:05 PM

If rule does not find agent, kill work item

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Hi Guys,

I would like to know how, if a rule fails to determine an agent I can delete the work item involved rather than terminate it or send to all possible users. The task is a general task. Or even just to do nothing i.e. not to send the work item to anyone.

Regards