Shortcuts in the BI launch pad Home tab missing

[Former Member]

Hi everybody,

Its all of a sudden that all the shortcuts to "My Applications" and "My Recently Viewed Documents" on the HOME tab of the BI Launch Pad have disappeared.

Please refer to the screen shot attached.

I initially presumed that it was a problem with Jave Runtime, but apparently there is no change or update with it. Java Runtime 1.6.0_22 runs on my machine. I tried running the BI Launch Pad on other machines with version 1.6.0_19 and 23 too. The behavior is the same.

Environment details:

SAP BusinessObjects BI 4.0 SP02

Windows Server 2008 R2 Standard

Would be very grateful for any pointers.

Cheers!

Rahul

[Former Member · Accepted solution]

Hello folks,

I had registered a case with SAP and worked with the SAP associate to seek a solution to this.

We found that this problem showed up for existing users of the administrators group, including the Administrator user and this was my major concern.

For a new user, however, this problem did not occur and the home page showed up as normally.

The solution we arrived at was that we -

1. Create a New User

2. Add the user to the Administrators group

3. Note the CUID of the Administrator user

4. Login to the CMS database

5. Delete the entry corresponding to the Administrator CUID

6. Login to the CMC with the New User credentials

7. Create the Administrator user afresh

8. Add the Administrator user to the Administrators group.

9. Work with the Administrator user

Hope this helps you all.

Cheers!

Rahul

[rama_shankar3 · Accepted solution]

Rahul:

Thanks for sharing the solution. After reading your reply, now I remember that SAP did the same fix for BOBO 3.1 SP3 issue that I had at another client about a year ago.

Regards,

Rama

[Henry_Banks]

Hi,

What Patch are you both on please?

Are upgrade/redeployment of web apps happening here?

Regards,

H

[former_member230867]

Hi Henry,

I am on SP2 Patch 11. The BI Launch pad was actually working fine till last week. Than the BI Launch Pad welcome page just suddenly turned as in the screenshot above. Redeploy of BOE did not help either.

Erik.

[Former Member]

Hi Henry and Erik,

Thank you for your participation on this.

No pointers on this yet! You are right btw.. this problem is faced by users of the Administrators group only. Non-administrators work smoothly.

There has been no break-through with the SAP call that I have registered as well.

My environment details -

SAP BusinessObjects BI Platform 4.0 + SP2

Windows Server 2008 R2 Standard

CMS and Audit Database on Oracle 11gR2

Thanks,

Rahul

[former_member230867]

Hi Rahul,

I am actually experiencing the same. Any resolution?

Erik.

[Henry_Banks]

Hi,

I've done a quick search.  Seems this is - in most cases - limited only to the Admin user.

Try creating a test enterprise user.

Login with this account to BI launch pad and check if the issue occurs.

Then add this user to Administrators group and check the result. etc

Regards.

H

[former_member230867]

Henry,

I have tried 3 different users and also created a new user and added him into Administrators group. For all it behaves the same.

Erik.

[former_member230867]

I have opened SAP call today for this issue.