How to send message "to SAP", not "to support"

[Former Member]

Dear all,

I'm intend to send message to SAP from SOLMAN about going live with SOLMAN.

When I create message  I get "sent to support" instead "send to sap" status.

See how it works:

http://screencast.com/t/DgDsDHVXbzUC

Regards

GN

[Former Member]

Hi,

what is the transaction type and the status profile are you using, if in 7.0 it should be SLFN, if n 7.1 it should be SMIN,

it seems you are wrong here. Please checK

Thanks

Jansi

[Former Member]

Dear Jansi,

I'm creating message with Support Message (SLFN) checked:

[Former Member]

hi,

pleae check in SPRO , what are the status profiles assigned to the transaction type SLFN

under "Define Transaction types"

Thanks,

Jansi

[Former Member]

When I type SPRO I get empty project list:

http://http://screencast.com/t/mTuARiEi

I'm I doing this the rigth way?

Regards

[Former Member]

Please click on tab SAP reference IMG

Then go to SAP Solution Manager -> Capabilities -> Application incident management -> Transactions -> Transaction types -> Double click on SMIN -> Then check in the field status profile what is the value.

Then you need to go to status administration in SPRO and check what are all the statuses defined in the status profile.

Thanks,

Jagadish.

[Former Member]

Then go to SAP Solution Manager -> Capabilities -> Application incident management -> Transactions -> Transaction types -> Double click on SMIN -> Then check in the field status profile what is the value.

Then you need to go to status administration in SPRO and check what are all the statuses defined in the status profile.

And what should I do next?

Regards

[Former Member]

Hi,

Are you not getting this status when you are creating "SMIN" documents? Can you please paste the screenshot of the status which you are getting?

Thanks,

Jagadish.

[Former Member]

creating "SMIN" documents

You mean when I create "support" message" from "Incident management" tab and choose component

"SV-SMG-SUP-INT"

?

Then I get "Sent to Support" user status.

Regards

[Former Member]

This looks like some custom transaction type is implemented for support messages.

Can you check if any transaction types like ZMIN or something implemented in SPRO and this status is defined for the status profile for that custom transaction type?

[Former Member]

Hi

I'm facing the same issue here : i have created a custom transaction type : ZMIV ( incident VAR ( IT Service Management ).

I'm interested too on how to solve this issue.
thanks

[Former Member]

I am facing the similar problem with ZMIV.

What means "No recipient is Available"?