ADS Problem or what? Adobe Interactive Forms

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Hi Experts,

We are trying to deploy and run an Interactive Form (NetWeaver- NWDS Java) but the problem arises when we're trying to view it on our browsers. We manage to check the log file on our server and the log says something like this:

The error is: com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentRuntimeException: Failed to UPDATEDATAINPDF

Exception id: [000C29401292006F000000F80002DD3C0004BBCF5558DDEC]#

#1.5 #000C2940129200680000013F0002DD3C0004BBCF574291C4#1332399103249#com.sap.tc.webdynpro.sessionmanagement#sap.com/tc~wd~dispwda#com.sap.tc.webdynpro.sessionmanagement.ExceptionHandler.handleThrowable#Guest#0##n/a##7bf506f373eb11e1ccbe000c29401292#SAPEngine_Application_Thread[impl:3]_30##0#0#Error#1#/System/UserInterface#Jasva###Exception occured during processing of Web Dynpro application {0}. The causing exception is nested.

[EXCEPTION]

{1}#2#sap.com.fes.iaffes/iaf101/InteractiveFormFES#com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentRuntimeException: Failed to UPDATEDATAINPDF

at com.sap.tc.webdynpro.clientserver.uielib.adobe.impl.InteractiveForm.afterHandleActionEvent(InteractiveForm.java:418)

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.afterApplicationModification(ClientApplication.java:1132)

at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.afterApplicationModification(ClientComponent.java:895)

We also did check some of the configuration to check if there's really a problem on our ADS. We found a pdf file entitled, Adobe Document Services Configuration Guide, and used it as a guideline on checking. Here are the results:

1.) Section 5.2.1.1 - Checking by Executing Test Report FP_TEST_00 (page 11) - Error

Result:

2.) Section 5.2.1.2 – Checking the ABAP Connection (page 12) – We’re good here

Result:

3.) Section 5.2.1.3 – Checking the User and Password – Problem

Steps we’re followed, unfortunately we did not get the desired result as what the document suggests:

(from the pdf file) PDF Response Area:

“Result

If the configuration is correct, the system displays the version number of the Adobe document

services in the response area.

You can ignore the message Required stream: "PDFDocument" not found.”

(from ours) nw2004s – wsnavigator – Response Area:

“com.adobe.ProcessingException: Required stream: "PDFDocument" not found in request OR its length is zero.”

4.) Section 5.2.1.4 – Checking Destination Service and the ICF Service – Not Found

We would like to know your suggestions on how can we tackle this problem or should we consider going straight to a BASIS Consultant?

Thanks Experts!