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IC WebClient Dial-Up access

We will be implementing CRM 4.0 in the near future. For some of our users, who may be on the road, dial-up access may be the only connectivity option. Has anyone used the IC Webclient in this capacity? Thanks

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    Posted on May 26, 2005 at 07:54 PM


    IC Webclient is a completely different product than CRM4.0. The IC stands for Interaction Center, which indicates that it is targeted at call/interaction handling.

    CRM4.0 has a web interface. So, whether you are in the office or on the road (again), you just new web access back to your company and a browser. Depending on your dialup access (minimum 56Kbps), it should work OK. However, keep in mind that such dailup access usually has large latency times!

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