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All support messages not visible

Former Member
0 Kudos

According to our Org Structure we have 1st level support and several 2nd level support teams.  We have created a rule to route messages automatically to those teams based on components categories. 

However our Service Manager and his team should be able to see all messages, whether they belong to our 1st level team or any of the 2nd level teams - how can that be configured ?

Reg

Svenni

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

hi,

have you defined any status profile and authorization key restriction for the auth object B_USERSTAT.

for the user.

please check.

Thanks,

Jansi

Former Member
0 Kudos

Hi

This authorization has been set - is something missing ?

Reg

Svenni