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author's profile photo Former Member
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User Account Unlock/Password reset for Infoview...

Hello!

So here I am with a 2012 version of the question, what options are there to get functionality on the Infoview login page <or otherwise in a tool, etc> to allow Infoview accounts to be unlocked and/or passwords reset by the users, or at least a Help Desk that does not have access to CMC? I am the Admin for our Webi server and at this point it's all up to me. There has to be some options out there, hopefully sanctioned by SAP, to address this need.

I'm running IIS/.Net on this server. Any help would be appreciated!

Cordially,

Carl M.

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    author's profile photo Former Member
    Former Member
    Posted on Apr 25, 2012 at 05:10 PM

    what if you create in cmc a helpdesk account for someone who could help you to reset passwords and unblock users? just don't assign all the administrator rights to this person.

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  • Posted on Mar 20, 2012 at 09:22 PM

    I don't believe that there is anything with the product that accomplishes this, but if you have a developer available, you can use the SDK that comes with the product to accomplish this. KB 1586029 talks about how you could use the Java SDK to change a users password, you could also use the .NET SDK, code would be very similar.

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