CRM to ECC Issue

[Former Member]

CRM services is facing a typical issue. They have one scenario where at certain point, user need to login to BRP (ITS webGUI) via a link from CRM services page. While clicking on the link, it invokes the login screen for BRP-WEbGUI and it keeps asking for 6-7 times to enter the password and eventually let the user in. This is definitely frustrating for the user.

Any Suggestions? CRM is 7.0 and ECC 6.0. We have tried importing certificate in ECC for CRM but the issue still persists. Also, we tried to replicate the same error with similar configuration but the issue does not pop up there. The issue could be logon groups but we can't lay our finger on the exact solution.

[Former Member]

Hi Asad,
The CRM system has some advanced authentication procedures than R/3 particularly in the Web UI and ITS log on. It is for the security reasons that the passwords are being asked repeatedly in CRM.

However, if you want to avoid this, you can opt for the SSO ( Single Sign On). Configure the SSO and you will have to enter the password only once.

Hope this will solve your problem, revert back if you have any queries.

[Former Member]

Asad,

I amassuming you are doing on RFC call to the ERP system. When you do call system requires logon to the system.. There are 2 ways to handle this situation..

Provide a System User id and password in RFC destination to make sure no further logins are required

Or

Remove the login entry option from the RFC (not recommended)..

Let me know if it helps

Venkata