Unidentified Receipt /Clarificaiton document not been identified by Payment plan Program

[Former Member]

Hi ,

Please help me with the solution for the below Problem

To enroll into a Payment Plan (Winter Protection Plan), Specific downpayment is requested from the customer.

If customer satisfies the downpayment request within 20 days, the account is enrolled.  All payments made on the account during the request period should count toward their downpayment.  However, payments posted as Unidentified receipts are not currently included in this process, but they should be.  This is causing issues, with dunning and customer satisfaction, because the customer has made their downpayment but due to how the payment posts, it is not recognized and the account is not being enrolled into the Payment plan.

The Problem is, the documents where the contract account name is specified incorrectly, they go and sit in clarification. then the user clarifies the document and the payment is posted to the account. But the field (SELW1(Selection Value 1) )in DFKKZP is still showing the incorrect entry rather than the correct contract account number.

Our Program currently is only looking for contract account field in DFKKZP to identify the down Payments.  Can someone please let me know , how to identify the calrified documents/Accounts? Is there any seperate table to locate them.

Any help is highly appreciated. Thanks much for all your help...

[ivor_martin]

Hi,

Please let me know what steps the user is taking while working the Clarified payments.

Normally the user  would go in via transaction FPCPL, and supply the correct Contract Account number in the Selection Proposal section of the screen, and then post the payment. If the chosen Contract account number is correct, it should update DFKKZP properly.

I will await your response.

Thanks and regards,

Ivor Martin

[Former Member]

Thanks Ivor,

Please see below the procedure users are following to post payments thru clarificaiton desk (FPCPL)

The users leave original account information, wrong account number, on the payment in clarification so they can refer back to the original number used.  Sometimes customers believe they used the correct account number and when users find the payment posted, users  ask the customer to update their information before sending more payments.  Also, users do some clarification payments that post to someone else’s  account.  so that they can search the clarification cases to find the number customer used and then trace where the payment posted to so can correct it to the right account.

Hence, users are using FPCPL, "POST with DEFAULT" option and processing the open items using the correct contract account. This results DFKKZP having the wrong contract account number in the field.

Can you please help me how to get identify the clarified document, and how to get the payment details for a contract account?

Thanks a lot.....

[william_eastman · Accepted solution]

Do not use DFKKZP as you have found where it is not providing the information you need.  I also think trying to track it down would be difficult using the clarification document.  I would suggest reading DFKKOP for the account looking at clearing reason 01. 

regards,

bill.