Instance J02 can not start (do not reach port 5<>04) when upgrading from 7.02 to 7.30

[Former Member]

Dear Experts,

We are upgrading BW system from 7.02 to 7.3

ABAP and Java are separate but using common database

The ABAP stack upgrade is completed. We are having issues during JAVA stack upgrade with DEPLOY_DB_ONLINE phase.

and it throw error :

"Reason: com.sap.engine.services.rmi_p4.P4IOException: Cannot open connection to host: 172.X.X.X and port: 50204"

and i checked in SAP Management Console (DB and SCS01 is running, But J02 is stopped) with status:

"Problems : Jstart is stopped"

and

"javax.xml.rpc.soap.SOAPFaultException: JsfOpenShm failed: object not found

    at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.buildFaultException(MimeHttpBinding.java:737)

    at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.processDocumentFault(MimeHttpBinding.java:860)

    at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.call(MimeHttpBinding.java:1439)

    at com.sap.managementconsole.soap.sap.sapcontrol.SAPControlStub.j2EEGetProcessList2(SAPControlStub.java:2660)

    at com.sap.managementconsole.dataloader.soap.sap.SAPSOAPDataLoader.getJ2EEProcessList2(SAPSOAPDataLoader.java:569)

    at com.sap.managementconsole.common.data.J2EEProcessList.loadChildren(J2EEProcessList.java:49)

    at com.sap.managementconsole.operations.LoadOperation.execute(LoadOperation.java:32)

    at com.sap.managementconsole.operations.LoadInstanceOverviewData.execute(LoadInstanceOverviewData.java:37)

    at com.sap.managementconsole.common.DataLoader.executeAllQueuedOperations(DataLoader.java:670)

    at com.sap.managementconsole.common.ThreadPoolDataLoader$DataLoaderTask.execute(ThreadPoolDataLoader.java:127)

    at com.sap.managementconsole.common.ThreadPoolManager$ThreadPoolElement.run(ThreadPoolManager.java:276)

    at java.lang.Thread.run(Unknown Source)"

log file of dev_bootstrap:

"

F  ********************************************************************************

F  *** ERROR => Java node 'Instance_bootstrap' terminated with exit code 558.

F  ***

F  *** Please see section 'Java program exit codes'

F  *** in SAP Note 1316652 for additional information and trouble shooting advice.

F  ********************************************************************************

"

and log file of dev_jstart :

"

F  ********************************************************************************

F  *** ERROR => Node 'bootstrap' failed with exit code 558.

F  ***

F  *** Please see section 'Failures in the 'synchronizing binaries' phase'

F  *** in SAP Note 1316652 for additional information and trouble shooting advice.

F  ********************************************************************************

"

Extra Information : J2EE Start process is normally via "sapstart r3" command:

"

Checking db Database

-------------------------------------------

J2EE Database is running

See logfile /home/jwdadm/JdbcCon.log

Starting Startup Agent sapstartsrv

OK

Instance Service on host bwdevapp01 started

-------------------------------------------

starting SAP Instance SCS01

Startup-Log is written to /home/jwdadm/startsap_SCS01.log

-------------------------------------------

/usr/sap/JWD/SCS01/exe/sapcontrol -prot NI_HTTP -nr 01 -function Start

Instance on host bwdevapp01 started

Starting Startup Agent sapstartsrv

OK

Instance Service on host bwdevapp01 started

-------------------------------------------

starting SAP Instance J02

Startup-Log is written to /home/jwdadm/startsap_J02.log

-------------------------------------------

/usr/sap/JWD/J02/exe/sapcontrol -prot NI_HTTP -nr 02 -function Start

Instance on host bwdevapp01 started

"

at the present, i can not connect to Visuall Admin and Configtool, and can not reach to port 50240 also

Please help me find out this problem

Thanks and best regards

[patelyogesh]

Start the listener service on the system. Then try to connect to the database using configtool if that works, try to start the system.

[Former Member]

For more information see the bootstrap logs in work directory.

log_bootstrap --this will give more information

Regards

Janakiram Reddy

[Former Member]

Hi Tran,

This is regarding the SAPSR3DB is locked and password exired for the mentioned user.

Follow these steps to unlock and set the password for SAPSR3DB and aslo you need to change th e password in configtool secure area for oracle administartion password.

NOTE:Change the password for oracle administrator in Configtool

SQL> select USERNAME,ACCOUNT_STATUS from dba_users;

USERNAME                       ACCOUNT_STATUS
------------------------------ --------------------------------

SAPSR3DB                       EXPIRED & LOCKED(TIMED)

SQL> alter user SAPSR3DB account unlock;

User altered.

SQL> select USERNAME,ACCOUNT_STATUS from dba_users;

USERNAME                       ACCOUNT_STATUS
------------------------------ --------------------------------

SAPSR3DB                       EXPIRED

SQL> alter user SAPSR3DB identified by "password";

User altered.

SQL> select username,account_status from dba_users;

USERNAME                       ACCOUNT_STATUS
------------------------------ --------------------------------

SAPSR3DB                       OPEN
Actual this is ssue is because of Profille life time set to 180 days in oracle.

Please follow below procedure to change it unlimited.

SQL> select * from dba_profiles;

PROFILE                        RESOURCE_NAME                    RESOURCE  LIMIT
----------------------------------------
DEFAULT                        PASSWORD_LIFE_TIME               PASSWORD  180

SQL> alter profile default limit PASSWORD_LIFE_TIME unlimited;

Profile altered.

After setting this in your system please restart the system .Hope this will solve your problem.

Thanks&Regards

Janakiram Reddy

[Former Member]

Hi,

You should start configtool.bat(.sh) located in /usr/sap/<SID>/<INSTANCE_NAME >/j2ee/configtool.

You can check in the Secure Store whether the user name and password are correct. (The password cannot be seen but you can overwrite it with the correct one.)

Another solution for this situation can be found in SAP Note 701654.

If the administrator user is locked and therefore you cannot connect with SDM nor in any other way (Visual Admin, Telnet, Web application), one possible solution is to unlock the administrator user using SAP Note 669848.

CHech this thread as well http://scn.sap.com/message/13116440#13116440

Check below link for more details

http://help.sap.com/saphelp_nw04/helpdata/en/76/fb72ec091f4bf8a2d8ba321bb7e8d9/content.htm

Regards,

Venkata S Pagolu

[Former Member]

Dear Venkata

Thanks for your answer

My OS is AIX 6.1

but i think that in this case, your answer does not related to my issues

About Visual Administrator and Configtool and Portal:

Visual Administrator ang Configtool : when i start ./go -> press Connect -> it throw "Cannot open connection to host: 172.X.X.X and port: 50204"

Portal : http://<hostname of server>:5<02>00 -> Enter -> can not reach -> "Unable to connect"

in SAP Management Console, -> it shows : J02 on <hostname> is stopped

and i can not connect to port 50204 via telnet port : "Could not open connection to the host, on port 50204"

Please read details information above and you will know about my issues

Thanks and best regards

[Former Member]

Dear Exports

Any updated about this ?

Please help me

Thanks and regards

[Former Member]

Hi,

First of all you need to resolve the issue regardign configtool.

Check below links

http://help.sap.com/saphelp_nw04s/helpdata/en/71/540c404a435509e10000000a1550b0/content.htm

http://wiki.sdn.sap.com/wiki/display/TechTSG/%28ASJava%29+Visual+Administrator+Logon+Failure

Regards,

Venkata S Pagolu.

[sunny_pahuja2]

@Venkata: In order to connect to config tool, no user is required.

Could you please post latest default trace logs ?

Thanks

Sunny

[Former Member]

Hi,

As suggested by the log messages, did you already check Note 1316652 . There are many symptoms and file locations for debugging suggested.

/usr/sap/<SID>/<instance>/work directory:

     dev_jstart*

    dev_bootstrap*

    std_bootstrap.*

    jvm_bootstrap.*

    log_bootstrap.*

Regards,

Srikishan

[Former Member]

@Dear Srikishan

These are logs of this issue. i attached all logs of work directory (logs_of_work.zip) in link mediafire as below:

http://www.mediafire.com/?5qn3zzopmikfvx7

Please download it and open to check and feedback

@Dear Venkata :

Previously, i logged on to Visual, Configtool and the others normally. But in during upgrade process to 7.3, and with DEPLOY_D_ONLINE phase , all could be down and i can not log on to them

Extra Information in SAP Management Console:

+Database Instance running normally

+SCS running mormally

+ But J02 not run with status "Jstart is stopped" and it always show "javax.xml.rpc.soap.SOAPFaultException: JsfOpenShm failed: object not found"

Apologize for inconvenience

Thank and best regards

[Former Member]

Dear Experts

Have any updated about this issue ?

Thanks and best regards

[former_member105092]

Hi Tran,

check with multiple IP. remove unnecessary IP.

Check SAP<SID>DB   USER-ID is there in DB.

[Former Member]

hio Venkata,

please follow the troubleshoot link for exut code 558.

http://wiki.sdn.sap.com/wiki/display/TechTSG/(JSTTSG)(Kernel)Bootstrap-Exit558

you should be able to start configtool eventhough the java is not running.