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Earlier e-mail before actual expiry

Hi,

I had received an electronic email message from CLM and when I clicked into the link and it navigated directly to the PMA-0000020-2012 in CLP(our production system), I review the expiration date indicated in the PMA versus the email notification – The PMA indicated an expiration date of 2.28.2013 and the email notification indicated 2.28.2012 – should it has indicated the date of 2.28.2013 if it were in fact noted in the PMA not 2.28.2012?

Can somebody throw some light on this issue,please?

With Regards,

Jaheer.

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 03, 2012 at 08:15 AM

    Hej Jaheer,

    so the expiration date of the contract is 02-28-2013 and you have received a renewal reminder stating that the contract expires a year earlier? What was the exact text in the renewal reminder email?

    /Anita

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  • Posted on Jul 12, 2012 at 11:52 AM

    Hi Jaheer,

    Were you able to analyse how were renewal reminder emails being sent one year prior to expiration date?

    I need to configure the mails in my system to 3 months before the expiration date.

    Thanks,

    Saloni

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