Email issue with activity

[Former Member]

Hi,

We are having issue with Email with activity in EIC.

We can receive emails to EIC inbox and once it processed it allow us to create activity and there is no problem but same email it attached to different activities also(it is happening for one user only).

In general scenario one email attached to one activity (once it is processed and created activity , it delete and I can see that

Any help on this?

Thanks,

ravi

[Former Member · Accepted solution]

Is that 'One' person maybe not using the 'End' button between interactions?

[Former Member · Accepted solution]

Hi,

I am not sure I asked user how they processing.

Will it happen if they don't press end button?

Thanks,

ravi

[Former Member · Accepted solution]

If you don't use the 'End' button multiple emails and/or activities can or will be linked together.

Ask the user as I assume that will be the problem, especially because its happening for one user only.

[Former Member · Accepted solution]

Hi,

Thanks for your quick turn and I will update is once I get it clarify with user.

Thanks,

ravi

[Former Member · Accepted solution]

Hi,

How can we delete the contact information which is wrongly added to multiple activities. Please advise.

thanks

Ravi