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author's profile photo Former Member
Former Member

Repair order created from service notification IW52

Hi,

I am currently using the notification action box to create a repair order. When the repair order is generated the line item category is prevented from being changed. If i create the same repair order type independantly the item cat is changeable as you would expect. The repair order material is normally chrageable and therefore does not give me a problem, however, when we decide to complete the repair 'Free Of Charge' then we have a problem. The function module used in the action box config is QM06_FM_TASK_RMA_ORDER_CREATE...any ideas what might be causing this?

Thanks

Ian

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 28, 2012 at 01:29 PM

    This is based on the settings you maintained in VOV4 & repair procedure.

    When you do replacement, you will do free of charge delivery. Create separate delivery type for Free of charge delivery. Restrict the copy control from repair order to billing. For Free of charge delivery, restrict the copy control to billing.

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