Error Message in CRM Interactive Reporting

[Former Member]

When launching the report "Sales Pipeline Analysis", the error message below appears. All other reports are working fine.

Service cannot be reached

What has happened?

URL http://sapcicrp.pdccons.local:8000/sap/bw/Bex call was terminated because the corresponding service is not available.

Note

■ The termination occurred in system CRP with error code 403 and for the reason Forbidden.

■ The selected virtual host was 0 .

Do you know the cause of this error ?

Thanks in advance for your help !

[joaquin_fornas · Accepted solution]

Hello

Could you please check if the following services are available in transaction SICF?

/sap/bc/bsp/sap/crmcmp_ppm

/sap/bc/bsp/sap/crm_ppm

/sap/bc/bsp/sap/ppm_advsearch

/sap/bc/bsp/sap/ppm_bcard

/sap/bc/bsp/sap/ppm_charts

/sap/bc/bsp/sap/ppm_chart_pers

/sap/bc/bsp/sap/ppm_churnrate

/sap/bc/bsp/sap/ppm_dynsearch

/sap/bc/bsp/sap/ppm_opplist

/sap/bc/bsp/sap/ppm_options

/sap/bc/bsp/sap/ppm_org_model

/sap/bc/bsp/sap/ppm_pcr

/sap/bc/bsp/sap/ppm_printview

/sap/bc/bsp/sap/ppm_quota

/sap/bc/bsp/sap/ppm_savechanges

/sap/bc/bsp/sap/wcc_ppm

Regards

Joaquin

[Former Member · Accepted solution]

Hi Joaquin,

I checked in the system and confirm that all these services have been activated.

Kind Regards,

Els

[joaquin_fornas · Accepted solution]

Hello

Could you please test the service directly in SICF and paste the error message here?

SICF -> default_host -> SAP -> BW -> BEx -> right click and Test Service

Thanks

Joaquin

[Former Member · Accepted solution]

Hi Joaquin,

Apparently, that service was not activated. After activation and running the report again in the UI, I had another error message (browser error) :

Accessing iFrame - Error name: TypeError. Error message: Object doesn't support property or method 'SAP_BW_URL_Get'

Other information on that screen :

protocol ==> http

hostname ==> sapcicrp.pdccons.local

port ==> 8000

path ==> /sap/bw/Bex

parameters ==> &TEMPLATE_ID=0TPLB_0CSALMC02_Q010_1

starturl ==> http://sapcicrp.pdccons.local:8000/sap/bw/Bex?CMD=LDOC&sap-language=E&TEMPLATE_ID=0TPLB_0CSALMC02_Q0...

Kind Regards,

Els

[joaquin_fornas · Accepted solution]

Hello

Obviously, there is a template missing.

Goto transaction SROR. Goto

Select Object Types ->Web Template -> Select Objects.Try to find the template '0TPLB_0CSALMC02_Q010_1'.

If it doesn't exist, in the same RSOR transaction, activate all the templates and the dependent objects. Maybe you will need to transport that template from another envinronment.

Regards

Joaquin

[Former Member · Accepted solution]

Hi Joaquin,

The template '0TPLB_0CSALMC02_Q010_1' was not available in the BI content. So, I activated the others.

Unfortunately, I still have the same error message.

Kind Regards,

Els