HR EIC integration with CISCO phone

[Former Member]

Hi Team,

Our client is going to implement HR Employee Interaction Center, where they wanted to integrate CISCO phone for interation. Here we need to integrate CISCO phone to SAP HR EIC. If any one worked on such configuration/development can please help us with more details. We appriciate your help.

Regards,

Raju

[Former Member]

Hello Venkat,

I'm not sure if you got your questions answered, however here is some great info for you to review.

www.amctechnology.com

Bert

[Former Member]

Hi

We are using Siemans Openscape Contact Centre and they have installed software on the users PC's which users log into every morning - this gives all the stats re: calls waiting etc for them to see. The information can be displayed on a whiteboard, but HR would have had to of had a spare PC which just showed the stats for the whiteboard

Screen pop refers to the automated population of a calleru2019s information on a contact center agentu2019s screen. This population occurs at the same time that the agentu2019s phone rings and is made possible by Computer Telephony Integration (CTI). Screen pop depends on search data that identifies callers, such as the numbers from which they are calling or other information they enter at the request of an interactive voice response (IVR) unit.

thanks

ravi

Edited by: Ravi417888 on Feb 28, 2012 11:53 AM

[Former Member]

Hi Ravi,

can you give me some guidance about openscape. Our client have it and we made SAP CRM setting but we are unable to get incoming calls!

Regards,

Yoro