System will not start after applying support packs

[Former Member]

I am installing an ERP system and the system will not start after I applied support packs. Here is the dev trace file. Can anyone please help.

trc file: "dev_disp", trc level: 1, release: "720"

-

---

sysno 00

sid EHD

systemid 562 (PC with Windows NT)

relno 7200

patchlevel 0

patchno 46

intno 20020600

make multithreaded, Unicode, 64 bit, optimized

profile
sitacorp-ehs\sapmnt\EHD\SYS\profile\EHD_DVEBMGS00_sitacorp-ehs

pid 2588

Sun Feb 26 13:26:07 2012

kernel runs with dp version 125000(ext=118000) (@(#) DPLIB-INT-VERSION-125000-UC)

length of sys_adm_ext is 588 bytes

• SWITCH TRC-HIDE on ***

***LOG Q00=> DpSapEnvInit, DPStart (00 2588) [dpxxdisp.c 1252]

• ERROR => [AttachOsShm] OpenFileMapping(FILE_MAP_ALL_ACCESS,FALSE,Global\SAP_SYSTEM_SHM_0_5) failed with Err=5

EIO*: Input/output error OR: Access is denied. [shmnt.c 2249]

• ERROR => ShmCreate: Attach (5,4096,2) failed [shmnt.c 426]

shared lib "dw_xml.dll" version 46 successfully loaded

shared lib "dw_xtc.dll" version 46 successfully loaded

shared lib "dw_stl.dll" version 46 successfully loaded

shared lib "dw_gui.dll" version 46 successfully loaded

shared lib "dw_mdm.dll" version 46 successfully loaded

shared lib "dw_rndrt.dll" version 46 successfully loaded

shared lib "dw_abp.dll" version 46 successfully loaded

shared lib "dw_sym.dll" version 46 successfully loaded

shared lib "dw_aci.dll" version 46 successfully loaded

rdisp/softcancel_sequence : -> 0,5,-1

use internal message server connection to port 3900

rdisp/dynamic_wp_check : 1

rdisp/calculateLoadAverage : 1

Sun Feb 26 13:26:18 2012

• WARNING => DpNetCheck: NiHostToAddr(www.doesnotexist0054.qqq.nxst) took 11 seconds

Sun Feb 26 13:26:22 2012

• WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 4 seconds

***LOG GZZ=> 2 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 6393]

MtxInit: 30000 0 0

DpSysAdmExtInit: ABAP is active

DpSysAdmExtInit: VMC (JAVA VM in WP) is active

• ERROR => [AttachOsShm] OpenFileMapping(FILE_MAP_ALL_ACCESS,FALSE,Global\SAP_SYSTEM_SHM_0_37) failed with Err=5

EIO*: Input/output error OR: Access is denied. [shmnt.c 2249]

• ERROR => ShmCreate: Attach (37,67136,2) failed [shmnt.c 426]

• ERROR => CrtOsSemAdm: Semaphore Admin. Table not created [semnt.c 2011]

• ERROR => SemInMgt: Create Global Admin.Table failed [semnt.c 512]

• ERROR => DpSysAdmExtCreate: SemInMgt [dpxxtool2.c 769]

• ERROR => DpIPCInit2: DpSysAdmExtCreate [dpxxtool2.c 408]

• DP_FATAL_ERROR => DpSapEnvInit: DpIPCInit2

• DISPATCHER EMERGENCY SHUTDOWN ***

NiWait: sleep (5000ms) ...

NiISelect: timeout 5000ms

NiISelect: maximum fd=1

NiISelect: read-mask is NULL

NiISelect: write-mask is NULL

Sun Feb 26 13:26:27 2012

NiISelect: TIMEOUT occured (5000ms)

• WARNING => DpHalt: sys_adm has not been initialized! [dpxxdisp.c 10486]

DpHalt: shutdown server >sitacorp-ehs_EHD_00 < (normal)

DpHalt: switch off Shared memory profiling

ShmProtect( 57, 3 )

ShmProtect(SHM_PROFILE, SHM_PROT_RW

DpShmPrfSwitch : State already set (OFF)

ShmProtect( 57, 1 )

ShmProtect(SHM_PROFILE, SHM_PROT_RD

DpHalt: wait for end of work processes

DpHalt: not attached to the message server

DpHalt: cleanup EM

EsCleanup( )

EmCleanup() -> 0

Es2Cleanup: Cleanup ES2

• ERROR => [AttachOsShm] OpenFileMapping(FILE_MAP_ALL_ACCESS,FALSE,Global\SAP_SYSTEM_SHM_0_37) failed with Err=5

EIO*: Input/output error OR: Access is denied. [shmnt.c 2249]

• ERROR => ShmCreate: Attach (37,67136,2) failed [shmnt.c 426]

• ERROR => CrtOsSemAdm: Semaphore Admin. Table not created [semnt.c 2011]

• ERROR => SemInMgt: Create Global Admin.Table failed [semnt.c 512]

• ERROR => SemRq: Semaphore Admin. Table not initialized (Key=65) [semnt.c 975]

• ERROR => Es2Cleanup: SemRq SEM_ES2_ADM (rc=2) [es2xx.c 1086]

***LOG Q05=> DpHalt, DPStop ( 2588) [dpxxdisp.c 11107]

DpHalt: Good Bye .....

[vincentlim826 · Accepted solution]

Several Suggestions:

- Is the SAPService, a member of the local admin group ?

please check, wheter the SAP user which starts the SAP Service (usually

SAPService<SID>) is still member of the local Administrators group (both

SAP users should be member of this group), and especially, whether it

has access to the /usr/sap/<SID>/SYS/exe/run folder (and several other

SAP-related folders).

Try reboot the system right after adding SAPService<SID> user to Admin Groups

- See SAP note 129813 NT: Problems due to address space fragmentation

- check sapmnt and saploc sharing access to <sid>adm

Hope this helps.

Regards,

Vincent

[Former Member]

Thank you for your help. It was a permission problem with \usr\sap\<SID>\SYS\exe and \usr\sap\<SID>\DVEBMGS00\exe.

Once I added the LocalAdmin users and gave them full control it worked. I had already updated the kernel. I think that's when the problem started.

Thanks,

Peggy

[rupali_karbhari3]

Hi,

I agree with Srikanth and check file permissions in this case.

Refer SAP Note 125079 - After upgrading to Kernel 31H, R/3 doesn't start

where solutiion mentioned as:

Check file permissions on your kernel directory :

<drive:>\usr\sap\<SID>\SYS\exe\run

If permissions for Everyone are set to 'RXWD' (Read, eXecute, Write, Delete) change them to 'Full control'

Let us know your outcome.

Regards,

[Former Member]

Hi,

Looks like the shared memory access is not available

 ERROR => AttachOsShm OpenFileMapping(FILE_MAP_ALL_ACCESS,FALSE,Global\SAP_SYSTEM_SHM_0_37) failed with Err=5 
EIO*: Input/output error OR: Access is denied. http://shmnt.c 2249

I can suggest a reboot of the server and retry SAP system startup. Also make sure you have updated your kernel to the latest patch. Also check similar thread:

http://forums.sdn.sap.com/thread.jspa?threadID=1087848

Regards,

Srikishan