on 02-24-2012 2:50 PM
Hi,
According to point 6 of this document,
http://help.sap.com/scenarios_bus2008/helpdata/en/1e/a6086b7f2e43ba9b415ff119a5bf89/content.htm
...when you lock related incidents and make a change in the problem, this change is also registered in the incident.
I´m running Solman Service Desk 7.1 and I can lock related incidents, but problem changes aren´t shown in these incidents. No status change, neither priority or category changes.Even when I confirm problem,related incidents are still open.
Do I need any customizing to have this functionality?
Thanks in advance,
Pablo.
Hi Pablo,
I will need more details about the issue to understand it very well.
Thanks
regards,
Vikram
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Hi Vikram,
What I need,basically,is lock multiple incidents related to a problem,and if I change the status of the problem,this change must be also recorded in these related incidents,but it doesn´t happen.Changes saved in the problem are not saved in incidents.
That´s what I undestand reading this documentaction.
Thanks.
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