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Former Member

SRM - Workflow - Shopping Carts Tasks notifications in Worklist

Greetings Experts,

I have a situation where every time a SC is created a message from WORKFLOW is sent to the Initiator or agent and it lands in their Worklist box with a Normal Priority and Status New, the problem is that they're filling their inbox and I need to eliminate these messages (they are too many), and I'm looking into how to eliminate via Tcode or procedure, I tried to REFRESH (via buttons) and nothing happened.

If anyone knows the answer to the above question I would like to hear from you,

Thank you,

Jorge

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    Former Member
    Feb 24, 2012 at 08:19 AM

    Hi,

    If it is a workitem means, you can delete it using SWWL T code.

    Check it.

    Cheers,

    Raja.D

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    • Former Member Former Member

      Hi Raja,

      I finally got the access to KM and I tried it, but what I've seen so far is just a report coming out of it, is there another place that I need to go to actually delete this item and then produce a report, I'm researching this avenue in hope that I'm missing something that would point me to deleting these items, if you find it before I do, please let me know,

      Thank you,

      Jorge