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Former Member
Feb 23, 2012 at 07:26 PM

EMMA / BPEM : automatic cases creation


Hi Experts,

I am working on a special scenario with EMMA and I would like to know your advices.

I would like that the system create automatic EMMA cases on IS-U when the replication from CRM fails for some reasons. I am already using ECRMREPL to process the failed contracts. But this transaction is not user-friendly and I would be interested on creating automatic cases when special messages are processed. We can see these messages on SLG1, so I assume it is possible to create automatic EMMA cases ? Right ?

I created a new case category as automatic for my message but it is not working. I can see in the cookbook that a business process need to be defined. But it is not a transaction, and I guess there is no standard business process for ECRMREPL. How I can set the EMMA session for my scenario ? Any idea ?

Hope it is clear...