Crystal batch error - cannot create folder/object. Check the CMS User

[Former Member]

Here is the entire log.

2/23/2012 12:59:34 PM Crystal report execution started for "3968 - ADT DISCHARGE ACCURACY (CRYSTAL)" in BusinessObjects Enterprise folder "Epic-Crystal||ADT" in "PDF Format" format.

Cannot create the folder/report object in BusinessObjects Enterprise. Please check whether the CMS user account has security to access/create folders and report objects.

The user account that the SIA is running under is an admin on the machine, has been set to log on locally, act as part of the oeprating system and set as an admin in in the Central Management Console also.

Any test I can run to verify that the account has the porper access or is it something else.

[aasavaribhave]

the user account SIA is running under Vs the administrator account in Business Objects are 2 separate things. From error:

Cannot create the folder/report object in BusinessObjects Enterprise. Please check whether the CMS user account has security to access/create folders and report objects.

it sounds like whatever user you logon as in the batch application doesn't have appropriate access to add folders\objects to Enterprise. Are you logging in as "administrator" into Business Objects?

About running the report in PDF: Can you give some details on workflow in your application and what's the exact line that is throwing this error?

[Former Member]

All acoounts related tot his are administrators on the local machine and in the BOE user settings.

There isn't much in the batch file :EpicCrystalExecutable "DAILY" AuthMethod:secWinAD

And the section of the log related to this:

2/23/2012 1:25:20 PM Crystal report execution started for "3968 - ADT DISCHARGE ACCURACY (CRYSTAL)" in BusinessObjects Enterprise folder "Epic-Crystal||ADT" in "PDF Format" format.

Cannot create the folder/report object in BusinessObjects Enterprise. Please check whether the CMS user account has security to access/create folders and report objects.

[aasavaribhave]

what exactly is the batch file doing? have you written custom code with any of BO SDKs to do what it does. If you have access to the sourcecode, what line does it fail on?

[Former Member]

The code is all from our Vendor "EPIC Systems". I'll try to work it out with them. I figured this was a BOE\Crystal Service issue and that is why I posted it here.

Edited by: Phillip Putzback on Feb 24, 2012 6:46 PM

[aasavaribhave]

yeah, please follow it up with Epic, SAP can barely help unless we know how Epic uses the APIs to do the task.

[Former Member]

Phillip,

We are getting the same error message for Epic Crystal Integration too. Has your issue been resolved? If so, what resolved it? Please email me at jbrownru@gmail.com if you can.

Thanks,

Justin

[Former Member]

I ended up deleting the Epic-Crystal folder and re-running all my batches to re-create the folders with the correct rights. I don't recall what I did that might have broke the permissions.