Hi Dave,
A service order contains operations that describe the individual work steps.
A task to perform within a company.
The order specifies:
Which task to perform
When the task must be performed
What is needed to perform the task
How the order costs are to be settled
The following notification types exist in the standard system:
Maintenance notifications, including malfunction and activity reports and maintenance requests
Service notifications, including problem notifications, service requests, and activity reports
Quality notifications, including complaints against the vendor, customer complaints, and internal problems
I hope this is helpful.
Regards
Olivia
