Not able to see approvers in grc ac 10.0

[Former Member]

Hello gurus,

I have configured workflows for access request for grc ac 10.0. When I submit a access request, my approver is not able to see any requests waiting for his approval. Also in the request status of the access request, no approvers are seen in given path when we click the instance status button. Please let me know where do we populate these approvers and how can we make them appear.

Thanks in advance,

Reyas

[Former Member]

Hello,

Please check if you have maintained owners. in Access control owner using NWBC if yes.

then in instance status what is shows no agent found ?

and it shows approver name but does not show in inbox then might me WF-BATCH user does not have sufficient authorization

Regards,

Prasant

[Former Member]

HI Mohamed,

Out of interest, what type of approval stage is this? is it for roles? If so, you need to assign the users as role owners within the "AC Owner" table as well as assigning them as the Assignment Approver within the role definition.

If it is a custom agent, then the place where you need to define the approver may be slightly different (i.e. BRFplus decision tables etc).

If you could post more information back on this thread, we could probably help you resolve the issue.

[former_member184114]

Hi Kaushal,

May you please let me know how can I define the role owners in the table?

Regards

Faisal

[Former Member]

Faisal,

There are 2 places you need to define this.

1) Within the "Access Control Owner" settings (NWBC>Access Managemetn), you need to assign the "Role Owner" tag to the user/s. this will enable you to select the user to be assigned as a assignement or content approver within the role definition (2)

2) Against the actual role definition in Business Role Management (BRM/ERM) - you need to assign the user ID as the Assignment Approver of the role for the user to be able to approve the request as a Role Owner.

If you have somehow created your own BRFplus custom agent for role owners (SAP standard delivered agent is fine!), then you obviously need to maintain your Decision table/Tree results.

I strongly suggest you check these quick start guides out if you are having trouble configuring the basic settings.

Business Role Management set up and terminology

http://www.sdn.sap.com/irj/bpx/go/portal/prtroot/docs/library/uuid/80063a8e-1da6-2e10-aaa5-fda1f0936...

First Access Request

http://www.sdn.sap.com/irj/bpx/go/portal/prtroot/docs/library/uuid/5067e447-5c64-2e10-7d9c-8f7e5953a...

I hope this helps answer your question Faisal

All the best