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C4C email to ticket through a Generic ID

Dec 26, 2016 at 05:16 AM

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I am trying to Configure the email to Ticket flow for creating a new ticket through B2B Customer support. I have already performed the below steps:

1. Enabled the Email integration with Service request management for Corporate accounts in Scoping for B2B customer support flow.

2. Maintained and configured the Email channel at email addresses- under the workcenter view Administrator -> Service and Social

All the emails from my mail ID(saved as Administrator in C4C) are reaching Unassociated emails.

Could you please help me how to setup email to ticket for my email Id? Is there any other configuration or settings that i miss in this setup?

And also can a ticket be created from all the emails Id that are saved in C4C as Contacts, Employees, etc in this B2B scenario???

Thanks!

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