Cannot Access External Data - Dash error

[Former Member]

I'm facing some problems to access a Dashboard. This problem is intermittent and ,at the same time, one user can access and another get the error message "Cannot Access External Data ; Value of from=GetReportBlock_Sales_Dashboard_Gap_Analysis entered is incorrect.".

No changes were made on this Dashboard and since middle of last year everything runs Ok.

This dashborad uses QaaWs.

The BW query runs OK and no incorrect data was found.

All caches were cleaned.

Could anyone suggest what should I do?

Tks!

[Former Member · Accepted solution]

Hi

I would suggest to monitor the system when the error happens

1. http traces as per SAP note 1231878 - How to trace a SWF file's data connectivity inside Internet Explor

2. webi processing server traces on your BOE server as per SAP note 1335757 - Enabling and disabling tracing in XI 3.1 for specific services without requiring a restart

3. QAAWS traces as per SAP note 1199027 - How to turn on log4j logging for Query As A Web Service (QAAWS) / Live Office

Regards

F,

[Former Member]

Hello, Flávia,

We are facing the same problem, did you manage to find a solution?