I need with ABAP CODE, to check if there is the flashing button, before accepting call.
Do know anyone how check this state in the interection center?
To check if the call is accepted I use the following code:
data: ref_intman type ref to cl_crm_ic_interaction_manager. ref_intman = cl_crm_ic_interaction_manager->get_instance( ). check ref_intman->has_current_interaction( ) eq abap_true.
I need also to check if the user is ready or not ready to receive a call.