I have configured the following for XI alert configuration:
1. Alert category defined in ALRTCATDEF
2. Recipients of alert category defined by user role
3. User role assigned to users
4. Alert rules defined and activated in RWB (there is no suppression of multiple alerts)
5. In End-To-End monitoring, further settings, activated monitoring
6. Set background job for program SXMSALERT_PROCESS_DATA_GET to run every 5 minutes
However, sometimes we get alerts and sometimes we do not.
Any ideas as this is bugging me and I have been through the documentation about 10 times.