Greeting CRM experts.
First of all im new in CRM.
Setting up Solution Manager 7.1 based on CRM 7.0 We using same UI framework.
Question: I want create Category Schema for Incidents and want SLA calculate
"TodoBy" and "First reaction" based on prio + caterories chosen from my new Cat. Schema.
Can any one provie me step-by-step guide or at least say where i should start search for???