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Former Member
Feb 13, 2012 at 12:43 PM

Multilevel Categorization and SLA response profiles.

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Greeting CRM experts.

First of all im new in CRM.

Setting up Solution Manager 7.1 based on CRM 7.0 We using same UI framework.

Question: I want create Category Schema for Incidents and want SLA calculate

"TodoBy" and "First reaction" based on prio + caterories chosen from my new Cat. Schema.

Can any one provie me step-by-step guide or at least say where i should start search for???

Regards

Dan