ADS com.adobe.ProcessingException : Could not retrieve credential for alias

[Former Member]

Hi,

I have configured ADS in NW730 EP system which is connected to ECC 6.0 system.

When i perform the configuration tests in SA38 as per note 944221 ,

i get the following error when executing FP_TEST_IA_01

ADS com.adobe.ProcessingException : Could not retrieve credential for alias : ReadersRights(200.101)

I have installed the credentials in the \usr\sap\<SID>\SYS\global\AdobeDocumentServices\TrustManagerService\trust\credentials

Please help me with the situation

[Former Member]

Dear Kasi,

I have the same error when execute FP_TEST_IA_01 report

ADS com.adobe.ProcessingException : Could not retrieve credential for alias : ReadersRights(200,101)

Did you fix this problem? If yes can you tell me how?

Tanks,

Alexandre

[Florian]

Did you set the user and the password in the correct form?

Check this first and try the connection test again. Work trough all steps, I think you missed somewhere the checkbox for saving the password...

Regards

Florian

[Former Member]

Hi Florian,

In my case the NW is 731. In NWA / Configuration / Infrastructure / Adobe Document Services / Documento Security, I put the pfx file through Manage P12 files... After this I added ReaderRights Alias and password that SAP sent me with pfx file.

But after configured this alert message appear:

"Could not retrieve the expiry date of the selected credential. This means that either the entered password is incorrect, or no JCE (unrestricted version) installation is available. See SAP note 1294782 for further details"

I think that this is my problem. I think that because this message that FP_TEST_IA_01 report doesn't run. I've already updated JCE files and password is correct because SAP sent me.

Regards,

Alexandre